No gas / gas card issues
If your meter will not accept your Gas Card, take it out, wipe it with a clean cloth and try again.
If it still does not work, press the red button A. If it shows 0.00, you will need to return to the shop where you purchased the credit as the card has not been credited correctly (see page 3 of the Pay As You Go meter guide).
If Card Fail/Card Not Accepted appears on the display screen, ensure that you are using the correct Gas Card.
If this continues you need to obtain a new Gas Card and initialise it as per the instructions on page 3 of the Pay As You Go meter guide. Once you have completed this, please ensure that you dispose of any old cards and keep the new, initialised card, in a safe place (do not leave it in the meter).
Emergency credit
Once the credit on the meter drops to a low level you may be offered 'Emergency Credit'. This can be borrowed until you can buy some more credit.
When you want to use your Emergency Credit, insert your Gas Card into the meter. When the Emergency Credit is offered, you can accept it by pressing the red Button A.
You will be offered Emergency credit when you reach the Emergency credit threshold of €10.00. Once you use this Emergency credit, you will need to fully repay all the Emergency credit before the meter will offer Emergency credit again.
A daily Standing Charge is deducted from your credit every day at 2am. This is part of the prepayment meter tariff applied by your Gas Supplier. If you have no credit left on the meter, the daily Standing Charge will be added to the amount shown on the 'OWED' screen and will be recovered when credit is inserted. The amount of Standing Charge you pay daily is shown on Screen 17 on your meter. Please note that even when gas is not in use e.g. during the summer months, the standing charge still applies.
Further details can be found on P. 5 of the PAYG User guide
Installing a Pay As You Go meter
At the request of a gas supplier, we can install a Pay As You Go meter, also known as a gas card meter. These meters allow customers to purchase an amount of gas credit on a gas card. The card is inserted into the meter and the credit is then transferred directly from the card to the meter.
Register your gas card
You must register your natural gas pay as you go card when you receive a new gas card or you purchase a replacement card at a Payzone outlet BEFORE you buy credit.
Follow these 3 steps to ensure your card works correctly:
- Insert your new card into the card slot in the gas card meter and leave it in the meter for at least 15 seconds until the meter displays 0.00 on card.
- Remove the gascard and bring it to a Payzone outlet to purchase credit on the card.
- When credit has been purchased insert card into meter and follow the information on the screen.
Purchase credit
Please check the opening times of the Payzone outlets where you can buy credit. Credit cannot be bought over the phone or online. You can contact your Gas Supplier for a list of outlets in your area or log on to Payzone.
How to find your GPRN on the PAYG Meter
- Without putting the card in, press Red A Button.
- After the screen lights up and is displaying the balance, press and hold Red A Button again until you hear a beep.
- At this point you can cycle through the different screens by pressing the Red A Button.
- When you reach screen 32 the screen will show "Ref" followed by the GPRN number (e.g. Ref 0123456)
Changing to a bill pay meter
If you wish to exchange your Pay As You Go meter for a bill pay meter (or vice versa) you will need to contact your gas supplier. A list of gas suppliers can be found on the CRU website.