Contact us
If you smell gas call: 1800 20 50 50
Customer service: 1800 464 464
If you experience any difficulty getting through to our 1800 numbers, or you’re calling from outside the Republic of Ireland, please use the following numbers:
If you smell gas call: +353 (0) 1 920 5050
For Customer Care call: +353 (0) 66 710 7334
Gas Networks Ireland office locations
Our headquarters is located in Cork and we have offices in the Republic of Ireland, Northern Ireland and Scotland.
Cork
Gas Networks Ireland Headquarters
Gasworks Road
Cork, T12 RX96
Tel: 021 453 4000
Fax: 021 453 4001
Dublin
Gas Networks Ireland Networks Services Centre
St. Margarets Road
Finglas, D11 Y895
Tel: 01 892 6000
Galway
Gas Networks Ireland
Unit 6
Racecourse Business Park
Parkmore
Galway, H91 XO2D
Tel: 091 480 700
Waterford
Gas Networks Ireland
Kilcohan
Waterford, X91 FX66
Tel: 051 302 500
Gas Networks Ireland related businesses
If you experience any difficulty getting through to our 1800 numbers, or you’re calling from outside the Republic of Ireland, please use the following numbers:
If you smell gas call: +353 (0) 1 920 5050
For Customer Care call: +353 (0) 66 710 7334
24-Hour emergency service
If you smell gas call us immediately. Don't assume someone else has reported the smell.
Call our 24-hour emergency line: 1800 20 50 50
If you are in Northern Ireland, call our 24-hour emergency line: 0800 002 001
Other safety phonelines
Carbon Monoxide
For further information on Carbon Monoxide or to arrange for a safety inspection please call: 1800 89 89 89
Phone lines are open Monday – Friday 08:00 – 20:00 and Saturday 09:00 – 17:30
Dial Before You Dig
Before you carry out any ground works, you need to make sure to check for the location of gas mains. Call our Dial Before You Dig service: 1800 427 747. You can also email us on dig@gasnetworks.ie
Phone lines are open Monday – Friday 09:00 – 17:30
Geographical Information Systems (GIS)
If you need an extract of our GIS dataset, please emailgis_information@gasnetworks.ie
Customer service
General customer and gas network enquiries:
Email: networksinfo@gasnetworks.ie
Phone: 1800 464 464
Phone from overseas: +353 66 7107334
Phone lines open Mon-Fri 08:00 – 20:00; Sat 09:00 – 17.30
Twitter: @GasNetIrl
Age-friendly service:
Customers over the age of 66 years can utilise this dedicated service if they require additional care and technical support.
Phone: 1800 628 427
Phone lines open Mon-Fri 10:00 - 16:30
Submit a meter reading:
Visit our Web-A-Read section
Phone: 1800 427 732 our Dial-A-Read 24-hour automated service
Business Customers can contact our dedicated business link service:
Email: businesslink@gasnetworks.ie
Phone: 1800 411 511
Phone lines open Mon-Fri 09:00 – 17:30
Christmas opening hours 2024/25
| Date | Opening hours |
|---|---|
| Tuesday 24th December | 08:00 - 17:00 |
| Wednesday 25th December | Closed |
| Thursday 26th December | Closed |
| Friday 27th December | Closed |
| Saturday 28th December | 09:00 - 17:30 |
| Sunday 29th December | Closed |
| Monday 30th December | 08:00 - 20:00 |
| Tuesday 31st December | 08:00 - 17:00 |
| Wednesday 1st January | Closed |
| Thursday 2nd January | 08:00 - 20:00 |
Natural gas supplier enquiries
Please contact your natural gas supplier for enquiries relating to natural gas sales, your gas supply bill or appliance servicing. A full list of licensed natural gas suppliers is available from this CRU website.
Media contacts
Please visit the page in our News section for Media Contacts
Technical training centre
The role of the Technical Training Centre is to provide specialised industry related training to employees, contractors and other relevant personnel. Training Coordinators design and deliver training programmes/courses in the Technical Training Centre to enhance and develop the technical competence level required in the organisation.
Please find contact details below for the Technical Training Centre:
Email: Technical_Training_Centre@gasnetworks.ie
Phone: 01 8926000
Address: Gas Networks Ireland, St. Margaret’s Road, Finglas, Dublin 11, D11 Y895
Access officer
The role of our Access Officer is to ensure that customers and stakeholders of Gas Networks Ireland, who have a disability, are provided with assistance and guidance in accessing Gas Networks Ireland services and information. Please find our Access Officer's contact details below:
Bernard Mooney, Customer Care Manager
Gas Networks Ireland, Networks Services Centre,
St. Margarets Road, Finglas, Dublin 11, D11 Y895
Tel: 01 892 6000
Email – accessofficer@gasnetworks.ie
Marketing Unsubscribe
If you would like to unsubscibe from marketing communications please email us on marketingunsubscribe@gasnetworks.ie.
Cost of calls
The cost of contacting Gas Networks Ireland by phone changed on 1st December 2019.
Gas Networks Ireland previously used 1850 numbers for most of its customer contact numbers. In January 2022, most 1850 numbers were terminated as a result of a decision made by Comreg who are the Communications Regulator in Ireland. Gas Networks Ireland has replaced its 1850 customer contact numbers with 1800 numbers which are free for the caller to call.