Customer Notices

Notices to Customers

Please note, if you are experiencing an electrical outage, your gas appliances will not work. If this is the case, please turn off your appliances and try again when power is restored.

If you experience flooding in your home, or if the meter outside is submerged, please follow the advice below:

- Gas meter submerged by flood water
If your gas meter has been submerged by flood water but your appliances and/ or boiler are not affected and are operating normally, it should be safe to continue using them.  Gas cookers should be supervised while in use.  When the flooding has subsided please contact Gas Networks Ireland to arrange for the meter to be inspected.

- Gas appliances affected by flood water
If you have a back boiler unit (behind the gas fire) that was submerged in water, or if appliances (for example, your gas fire) are affected by flood water, it is vital to have them checked by a Registered Gas Installer (RGI) before switching them back on.  If your boiler is fitted on the wall and is above the flood level and the electrical supply to the house has been restored your central heating should operate.