What to do if you smell gas

If you smell gas call our 24 Hour Emergency Service on 1800 20 50 50 immediately and follow the steps below.

At Home

• Ensure gas appliances are turned off and have not been left on and unlit
• Don’t smoke, vape or use a naked flame
• Don’t unplug or switch anything electrical on or off
• Open windows and doors
• If the smell persists turn off the gas at the meter, see our guide here
• Call our 24 hour Emergency Line on 1800 20 50 50 no matter who your gas supplier is.
• If you can’t get through, dial 999 / 112
• Don’t use a phone in the immediate area of the leak, use a neighbour’s or call from outside.

On the Street

• If you smell gas on the street, call 1800 20 50 50 immediately.  Don't assume that someone else will.

In the interests of public safety all emergency calls are recorded.